Senior Application Support Engineer

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Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

Position:

  • Senior Application Support Engineer (St. Petersburg).

Role Description:

  • Senior Application Support role provides subject matter expertize to the Application (client-facing) support teams around the globe.
  • It handles client requests that require enhanced knowledge of the application functionality, architecture and execution specifics in various system configurations.
  • Senior Application Support will work with Axiom personnel and clients in gathering relevant information, and with Axiom development teams in producing solutions.
  • The position requires flexibility of work hours. It will report to the global support management in US.
  • Business trips to Europe are possible.

Duties and Responsibilities:

  • Assist Application Support personnel with problem resolution and information queries;
  • Interpret and explain user documentation to Application Support. Provide on-demand product information when a documentation is not available. Explain best ways to implement client-specific scenarios;
  • Reproduce suspected bugs; document detailed issue scenarios, provide workarounds. If a permanent solution is required, provide the development team with comprehensive information related to the task. If the issue is not a bug, explain the product behavior to Application Support and/or client directly;
  • Keep Application Support informed of future releases, patches and known issues. Constantly educate Application Support on new features and improve their level of expertise;
  • Assist in maintaining the Knowledge Base of common problems, questions and recommendations. Work with Technical Writers on improving and extending the documentation;
  • Help Application Support and the customers analyze application performance, detect problems and provide recommendations. Provide environment-specific infrastructure expertize to Application Support and clients to assist in performance improvements and issue resolution.

Requirements:

  • Minimum 5 years of experience in Technical Support, System Administration, QA or Software Development;
  • Knowledge of one or more of the major databases (Oracle, MS SQL, PostgreSQL, MySQL, etc), ability to analyze and optimize SQL queries;
  • Familiarity with Unix and Windows operating systems (advanced user level);
  • Good written English skills;
  • Ability to learn quickly and multi-task, work within short time constraints;
  • Excellent analytical and problem solving skills, attention to details, adherence to best practices as defined by the organization;
  • Ability to solve problems both independently and with assistance of other staff;
  • Flexibility to periodically work USA business hours;
  • Ability to be on call off-hours per special arrangements with management.

Desirable:

  • Familiarity with one or more of the scripting languages (e.g. shell, vbs, bat files, vba, perl, etc.);
  • Basic knowledge of Java or any other OOP programming language(s) (ability to read code sources, understand logic, analyze and get useful information from sources, write simple modules);
  • Knowledge of XML;
  • Fluent spoken English.

Conditions:

  • Competitive salary depending on the interview results, annual performance-based bonuses;
  • Flexible work schedule;
  • Medical insurance;
  • English lessons with native speaker;
  • Partial reimbursement of any sport activities;
  • Office in the city centre.

Адрес

Санкт-Петербург

Вакансия опубликована 16 октября 2019 в Санкт-Петербурге

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